Fairytale's Frequently Asked Questions

What's the admission price for open play?


The admission price is $20 per child and accommodates by one free adult (additional adult is $5). The admission price for three or more kids is $17 each.




How long can I stay after I purchased my ticket?


The ticket is good for two (2) hours.




Do you host birthday parties?


Yes, we offer two different birthday packages. Please refer to our birthday section or click here.




Can I visit Fairytale Island if I am not feeling well?


No, you can not and should not visit Fairytale Island if you or your child has a fever, runny nose, cough, diarrhea, unknown rash, on antibiotics for less than 24 hours. Please stay home and rest; we look forward to seeing you and your little kiddo after feeling better!




Can I bring outside food and/or beverages to Fairytale Island?


There's no outside food and/or beverages allowed.




Do I have to sign the waiver?


Every parent/guardian must sign a waiver for their kid(s) before entering Fairytale Island. We have the right to refuse entry if the parent/guardian refuses to sign a waiver.




Why do we take everyone's temperature before entering the premises?


We take everyone's temperature to prevent anyone with fever from entering our facility. Anyone who refuses a temperature screen will be rejected entry.




Are socks required for kids and adults to enter the playspace?


Yes, all children and adults are required to wear socks in our playspace. This is for safety and hygiene purposes, and there are no exceptions. If you forget your socks, we do have socks for purchase for both children's and adults' sizes.




Does Fairytale Island offer food for purchase?


Yes, we offer food for purchase and a cafe sitting area for parents and kids to enjoy their meal. No outside food and beverages are allowed in our premises.




Can I leave my child/children at Fairytale Island while I run some errands?


No, absolutely not. Fairytale Island is not a daycare center and parents must be with their child at all times. The playspace is for parents and their children to bond and have fun with other families.




What is the age recomendation for Fairytale Island?


We recommend kids age eight or below in our playspace. There are a variety of activities for your kid to enjoy and have a blast.




Are there lockers in the premises for personal belongings?


No, we do not and will not hold any personal belongings. We have areas for shoes and jackets. We are not responsible for any loss or stolen items.




Are there parking lots or spaces for Fairytale Island?


We do not have a parking lot or space for our customers; please use street parking or meter parking.




What method of payment is accepted in Fairytale Island?


We accept Visa, Mastercard, Discover, Debit cards, and Cash for any purchases (a minimum of $10 is required for any type of card).




Is this a nut-free facility?


Yes, this is a nut-free facility; we do not sell any nut products (we cannot guarantee customers won't bring nuts).




What's there to do at your playspace?


The playspace features a faux sandbox, giant ball pit, two-level Fairytale Island train, swings, slides, trampoline, climbing wall, kids shopping center, and lots of toys (little tikes cozy coupes, bouncy ride-on animals and balls, rocking horse, mega blocks and much more).




Do you offer membership?


Currently, we do not offer any membership.




Do you offer free Wi-Fi for your customers?


Yes, we have blazing speed free Wi-Fi for our customers.